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Standard users can't delete records

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Copper Super Contributor
Posts: 34
Country: United Kingdom
Accepted Solution

Standard users can't delete records

I believe Standard Users can't delete records unless they own them i.e are Record Manager of that record.

 

But I assume if you add Delete Record permission to a standard user, they would be then be able to delete anything?

 

We have therefore added this permission for some Standard Users who do need to be able to delete other users records.

 

But the option to delete is still greyed out for those users ...

 

Any suggestions?


Accepted Solutions
Solution
Accepted by topic author joe w
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 34
Country: United Kingdom

Re: Standard users can't delete records

Thanks David I was beginning to come to that conclusion it seems we had misunderstood the delete permission.

 

It appears that Standard Users cannot link or unlink contact from companies unless they are the record manager of the contact and/or (?) company too.

View solution in original post


All Replies
Moderator
Posts: 4,395
Country: USA

Re: Standard users can't delete records

Delete record permission only allows the user to delete what they own.  The user will need to be atleast a manager to delete other user's records. Look over the knowledgebase article below, it will explain each security level and permissions.

 

Security Levels in ACT!

Solution
Accepted by topic author joe w
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 34
Country: United Kingdom

Re: Standard users can't delete records

Thanks David I was beginning to come to that conclusion it seems we had misunderstood the delete permission.

 

It appears that Standard Users cannot link or unlink contact from companies unless they are the record manager of the contact and/or (?) company too.

New Member
Posts: 4
Country: India

Re: Standard users can't delete records

Can we remove export to excel particular rights from manager security role.

 

or

 

can we modify standard user right to delete and modify other records. 

 

or 

 

can we include link and unlink, delete and modify rights to standard users. 

 

 

shaikh

India

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Standard users can't delete records

Hello shaikh,
Are you using the Premium or the Pro (Standard) version?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.