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Splash Screen stuck - Error act.ui.splashscreen.Dispose()

New Member
Posts: 3
Country: USA

Splash Screen stuck - Error act.ui.splashscreen.Dispose()

When I start ACT Premium 2011, I intermittently get error Act.UI.SplashScreen.Dispose() and my database won't launch.  I have to manually navigate to the database to start it.  And my welcome, splash screen hangs.  I have my initial window set to Contacts and we are running this on a Windows 2008 Terminal Server.  This does not happen all the time.  Once I navigate to the database, program functions properly except for the splash screen being stuck open.  

Copper Super Contributor
Posts: 59
Country: USA

Re: Splash Screen stuck - Error act.ui.splashscreen.Dispose()

I am having a nearly identical error using ACT! Premium (Web) 2012 Version 14.2.6.0, Hot Fix 4 on a Windows Server 2008 R2 Standard Terminal Server.  Did you ever get a resolution to the problem or any feedback?

John Tytus
Prescience, LLC
Cincinnati, OH
www.iprescience.com
Copper Elite Contributor
Posts: 144
Country: Australia

Re: Splash Screen stuck - Error act.ui.splashscreen.Dispose()

Hi John,

 

Here are a couple of KB articles I would suggest checking out:

 

Splash Screen Hangs When Opening ACT!:  http://kb.swiftpage.com/app/answers/detail/a_id/14370/

 

ACT! Stops Responding After the ACT! Splash Screen Appears:  http://kb.swiftpage.com/app/answers/detail/a_id/9996/

 

ACT! Splash Screen Appears for a Few Seconds, Disappears, and ACT! Does Not Launches:  http://kb.swiftpage.com/app/answers/detail/a_id/18366/

 

Let us know how you go.

 

Cheers, 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services