05-30-2016 01:42 PM
We were forced to move our ACT! Premium services to the cloud (company policy) last year but our experience so far has been frustrating to say the least. We have 5 active licenses, and from the very beginning some of the users have reported issues logging into the database.
First of all, sometimes it automatically defaults so that when some of the users log in they get this screen:
The only way to get to the actual database is to click on the bookmarked link to go back to the login screen, which will then take them to the dashboard (default). As of Friday one user can't get past the Calendar screen at all. If she tries to navigate away from the screen, it kicks her out. If she tries to log back in, we get this screen that so far hasn't done anything in the last 20 mins.
We all have the identical computer configurations - Windows 7 Professional, doesn't matter whether we use IE, Firefox or Chrome, using Act! Premium (hosted) v 18.104.22.168. We should all be set to have Administrator privileges on the database. This doesn't affect all users, and it isn't all the time.
05-30-2016 04:56 PM
05-31-2016 08:41 AM
Hi there, the first screenshot you have is the calendar, but it is the mobile version. This should only happen if using a mobile device or a tablet, I take it this isn't the case? I know you mentioned you are using Windows 7, this isn't on perhaps a surface pro or something similar?
I tried typing in the URL in the second screenshot and I get straight to the login page. My initial thoughts is that it would be something that is similar on all of your PCs. For example, are you able to give this a try from outside the office? Just quickly log in from home and see if you get the same problems?
05-31-2016 09:27 AM
06-02-2016 05:03 AM
I see you have logged a support ticket for this issue yesterday. I apologise for the delay.
I'll monitor the ticket to ensure that it followed up as soon as possible.