08-02-2017 01:12 PM
I created smart tasks to try. I don't want to use them anymore. I deleted them ALL, deleted all the pending tasks also. Yet they are still running creating tons of alarms.
What is the fix?
08-03-2017 08:59 AM - edited 08-03-2017 09:11 AM
There can be cases where pending smart tasks are still be running in the background. Please can you follow the steps in the following Knowledgebase article to clear these completely (This article references a different issue, but the steps are the same): http://kb.act.com/app/answers/detail/a_id/37961
It's also possible that the smart tasks created all the activities and alarms before you deleted them, and they are are what you're being notified of now. Depending on the number of activities and alarms this has created, you you manually delete the activities or turn off the alarms.
08-03-2017 09:05 AM
10-19-2017 11:28 AM
I never had a chance to confirm this with you. Our server actually crashed and when we build a new one and restored the database, the issue was not there anymore.