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Smart tasks Duplicate Entries (fired multiple times for no reason)

Copper Super Contributor
Posts: 32
Country: Canada

Smart tasks Duplicate Entries (fired multiple times for no reason)

I'm in a ver 19 brand new database and I'm starting to have my smart task fired multiple time instead of one.

 

It's been more than five years in my recollection that this problem exists.

 

Is there a "Real" work around that problem?

 

My sales pitch is base on those smart task for some part, I don't want to say to my clients, "I know it's a feature but it does not work, buy this add-on instead!!"

 

tks

Moderator
Posts: 451
Country: United_Kingdom

Re: Smart tasks Duplicate Entries (fired multiple times for no reason)

Hi, 

 

I would like to know more information about the Smart task you setup? if you could provide the trigger you used as well as what what the Task is designed to do it would hopefully shine some light on the issue you have experienced.

 

Regards.

Copper Super Contributor
Posts: 32
Country: Canada

Re: Smart tasks Duplicate Entries (fired multiple times for no reason)

The trigger is a datefield. If the date equal today, the smatask fired and create an activity.

 

Work well except sometime I have more than one activity.

 

This bug is annoying because in the past I stop using smart tasks and for me that is the engine of the software.

Without that it's like having a Ferrari with a 4-cylinder engine!!!Smiley Happy

 

Thanks for helping me

Moderator
Posts: 451
Country: United_Kingdom

Re: Smart tasks Duplicate Entries (fired multiple times for no reason)

Is the trigger to 'Run when conditions are met' or 'Scheduled time' and do you use the 'Run only once for any record'?

It is hard to recommend Running when conditions are met as is hard to use without Run only once ticked as from experience has issues.

 

on an off topic note, I wouldn't mind having Ferrari's 4-cylinder Testa Rossa

 

 

 

 

 

Copper Super Contributor
Posts: 32
Country: Canada

Re: Smart tasks Duplicate Entries (fired multiple times for no reason)

'Scheduled time, but i want to run every time because when the date change the smartask as to fired again.
tks