04-11-2016 05:05 PM
We are running Act v16 in Windows 7. We have numerous smart tasks that run automatically for 7 users that have all quit working. I have tried disabling and enabling, and I have created new tasks and they aren't running at all. All are scheduled to run when stages are changed and so the database is running. When I run one of the tasks manually, it will show as In Progress in the Manage Smart Tasks Status tab, but does not show in the task list or Activity tab associated with the opportunity. Also, no changes were made or system updates performed to the overall environment. Any ideas as I'm totally stumped???
04-12-2016 08:00 AM
I see you are on ACT V16 and you may know that there is a problem with a Widows 7 .NET update that has caused issues although I have not had Smart Tasks reported as one of them. Ask your IT company to roll back windows .NET updates to before this issue, this has got to be worth a try.
04-12-2016 09:26 AM
04-12-2016 03:33 PM
Thanks for the suggestions. Unfortunately, am still having issues.
We don't have version 4.6 of the .net framework installed. Also, I spoke to IT and they really don't want to roll back any kind of security update.
There wasn't anything in the Schedule > Show Pending Smart Task Steps so I attempted a basic manually run smart task and it didn't go. It does show with the rest I tried to manually run as "In Progress" in the Manage Smart Task status box however.
Any other ideas would be greatly appreciated??
04-13-2016 01:43 AM
04-21-2016 01:19 AM