11-13-2013 10:47 AM
working in Premium 2012
multiple users w/ each user assigned its own GROUP of contacts
want to setup a Smart Task for the Contacts within a GROUP
can't seem to create GROUP as a criteria to for selection
Has anyone had success creating a Smart Task for something other than Contact or Opportunities?
11-14-2013 03:44 AM - edited 11-14-2013 03:44 AM
Smart tasks are only used for Contact or Opportunity records, for groups you can use the dynamic members option and create criteria to automatically add new contacts to the group if they meet the criteria in the group
11-14-2013 05:33 AM
thank you for the quick reply. what i'm looking to do is to schedule activity reminders using the edit date as my critera. however, if i set this for Contacts, i get reminders for all contacts. i'd like to define the contacts that are surveyed by the group they are in.
I'm not sure that i understand how dynamic members will allow me to do this. can you elaborate?
11-14-2013 06:03 AM
For more information on groups have a look at this link and go to the "Creating Group Membership Criteria"
This shows how you can add contacts to a group dynamically because they meet the criteria.
You could try and create a scheduled smart task that looks at the contact modified date and also has the same conditions as the group.
11-14-2013 07:52 AM
yes. i was planning to schedule a smart task using the contact edit date. but i could not figure out how to select a group of contacts for the task to be run against.
based on the link information, it looks like my only option is to use a current Contact field as a connection to a Group assignment. for example, if we were diligent about making sure that Record Manager = Group assignment, it could be used as a criteria for scheduling the Smart Task, along with say, Edit Date.
Is this what you were suggesting?
11-14-2013 08:24 AM - edited 11-14-2013 08:25 AM
If your group is using dynamic criteria to add the contacts to the group,(not manually adding contacts to it) then the smart task would use the same conditions + the contact edit date.
I would create a group with a couple of contacts in it, create the smart task and test to see if it works.
11-14-2013 08:31 AM
additions to the group are manual. will try the Record Manager option and see how that works. thanks again for the great and timely support!