05-05-2016 01:37 PM
I have used ACT! since 2005 and I am currently on v17. Over the past 3 years, ACT! has developed a very slow response when moving about the program: moving around to different fields of a contact, creating a calendar event, editing a calendar event, etc. Delays can be as long as 15-20 seconds from move I move the cursor from one point to another, before I can start typing/click a box/etc. I have reached my breaking point once again because it has just become too cumbersome to use. I would like to continue using ACT!, but the frustration currently outweighs the benefits.
What are some common things to try to alleviate this?
Here is some additional information.
Here are some things that I am willing to try and would appreciate feedback - I am looking for a good bang-for-the-buck return on performance while balancing how much data I keep:
05-05-2016 01:54 PM
I should have also added ......... a few weeks ago, I changed my PC hard drive config from (2) spinning disks in a mirrored RAID configuration to a single SSD and it did NOTHING for the delays/lag.
05-05-2016 08:55 PM
Your shouldn't have performance issues with the database you are describing on the system you have described. I can remote in and take a look at it one day next week. I'm pretty sure I can make it work well enough to make you happy. Contact me offline and we'll set something up.
05-26-2016 10:26 AM
I ended up replacing my PC for various reasons. Although the issue is better, it is still present. I will try to articulate a more detailed response over the next couple of weeks as I continue to use v18.104.22.168 Update 3
05-27-2016 06:46 AM
The most common reason for poor performance is when the virus checking software tries to dynamically check the ACT files. Make sure that the ACT database files and folders are excluded from dynamically virus checking. Elsewhere it is often reported that even when the virus checker is thought to be turned off it is still found to be running under services so always worth checking turning off temporarily as a service to eliminate this area for the poor performance.