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Serial Number Issue

Tuned Listener
Posts: 35
Country: United States

Serial Number Issue

 I have two users that somehow ended up with the same ACT serial number. I believe this is causing sync issues. We have enough licences, do I have to call tech support to change the serial number or can someone here tell me how to fix this? 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Serial Number Issue

This should not be an issue if the serial number has multiple licenses associated with it. What is the error or issue when syncing? Also, what version of ACT! are you using?

If you would like me to take a look at the serial number, you can send it to me in a Private Message. To send me a message, click my username on the left, then "Send this user a private message" on the right.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.