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Sent & received email messages don't display properly in the History tab

New Member
Posts: 9
Country: USA

Sent & received email messages don't display properly in the History tab

I have tried linking both gMail and Outlook to ACT and in both cases I found that when the emails are sychronized to ACT there are two problems:

 

1. The email message added to ACT do not show the email addresses of those on the cc line of the email.  On the "to" receipient is shown & added to in ACT.

 

2. The header of the email (To, CC, Date, email, etc...) is stripped from the email so that if a customer says "can you resend that email" - you are not able to simply copy & paste the email from ACT into a new email and send.

 

What would be terrific is if the entire email, header, etc... is added to the details section of the history.

 

Any hope of this?