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Send invitation email not working

Accepted Solution Solved
Copper Contributor
Posts: 6
Country: Australia
Accepted Solution

Send invitation email not working

[ Edited ]

Hey guys, when I try to schedule an appointment and 'send an invitation email' three dots appear, but the email client never actually pops up. I am having the exact same issues with this post. https://community.act.com/t5/Act/not-sending-email-meeting-invite-through-Outlook/m-p/151942#M49026.

Could you please help diagnose this issue.

Note: This happened after upgrading to Act V21.

 

Version of Act! you are using: V21

- If the issue involves: Outlook

- Is your database on your local machine: shared database

- Operating system: Windows 10


Accepted Solutions
Solution
Accepted by topic author splicedmewtwo
a month ago
Copper Contributor
Posts: 6
Country: Australia

Re: Send invitation email not working

I deleted the preferences file in %appdata% by renaming the folder to preferencesold and deleting the actual preference.bak files.

FYI for anyone experiencing this problem. Also shoutout to Evolution marketing in Aus for coming up with the fix.

View solution in original post


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Highlighted
Copper Contributor
Posts: 6
Country: Australia

Re: Send invitation email not working

[ Edited ]

I've done a full repair of Microsoft Office. (to no avail)

Solution
Accepted by topic author splicedmewtwo
a month ago
Copper Contributor
Posts: 6
Country: Australia

Re: Send invitation email not working

I deleted the preferences file in %appdata% by renaming the folder to preferencesold and deleting the actual preference.bak files.

FYI for anyone experiencing this problem. Also shoutout to Evolution marketing in Aus for coming up with the fix.