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Send invitation email NOT recording to History and CANNOT attach it from Outlook Sent folder

Nickel Contributor
Posts: 897
Country: USA

Send invitation email NOT recording to History and CANNOT attach it from Outlook Sent folder

Haven't used this feature before.  However, when I send an e-mail invitation, the sent email does NOT attach to history and I CANNOT attach the email from the Outlook Sent folder (the ACT! icons are grayed out).

 

So, is this:

1. Working as designed?  If "yes" this needs to be changed if possible.

2. A bug?

3. Happening only to me?

 

Using ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 2 and Outlook 2007.

Dan Pisano
ACT! Certified Consultant
The Dapian Group, LLC
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Send invitation email NOT recording to History and CANNOT attach it from Outlook Sent folder

Hello dpisano,

This is actually working as designed. Since the invitation is being sent as an iCal request, it is does not get processed through the Outlook history service. If you would like to see this feature added to the software in an update or future release, please post your request on the Share Your Ideas board in this forum.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.