03-08-2021 05:59 AM - edited 03-08-2021 07:14 AM
Trying to search the whole database for a single word in the notes fields.
I get this error message:
$E 0001 Unable to access index G:\Indicies\ourdatabasename The system cannot find the file specified. (2) (file: index_i.ix)
Then it repeatedly pushes this error code at me, until I move to contacts view.
Act! (Web) Version: 18.104.22.168, Update 1
English (United Kingdom)
©2021 Act! LLC.
03-09-2021 03:26 AM
Thanks for your response.
I have been in touch with SwiftPage, they say this problem with universal search in cloud is known about but developers have not yet been assigned to resolve it.
Apparently it sometimes works and other-times does not. For me at the moment it doesn't work which is a pain because now I need to find some records in the database and searching seems the only way.
03-09-2021 06:18 AM
I have looked more deeply into this and there is no doubt in my mind that the ACT installation on the server has not been configured to give access to the Indices folder.
In a normal installation they would be kept under c:\Programdata\ACT\Actdata\Indices
On your hosted version by Swiftpage they are on the G drive under G:\indicies
The widows account set up for hosting ACT for WEB has not been configured to access Indices on G drive for your sessions.
Please pass on to Technical at Swiftpage