04-11-2013 06:54 AM
I'm using 2012 Premium. No recent updates. Everything else working fine, but when I try to open the Scratchpad absolutely nothing happens. All I see is the window "Sage ACT! Scratchpad has stopped working. Windows is checking for a solution to the problem." I haven't used it in a while, but last time I did all was well.
04-16-2013 07:49 AM - edited 04-16-2013 07:49 AM
Try opening Scratchpad by right-clicking on the program icon and selecting "Run As Administrator".
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
04-19-2013 04:11 AM
Try moving the scratchpad xml file to another machine with ACT! installed on it and let us know if you are able to open it on that machine.
Another thing that can sometimes cause Scrtachpad to error is a corrupt Windows Profile. Try creating a new Windows Profile and see if you are able to start Scratchpad.