Scratchpad Not Working

[Jillian Trish]

I'm using 2012 Premium.  No recent updates.  Everything else working fine, but when I try to open the Scratchpad absolutely nothing happens.  All I see is the window "Sage ACT! Scratchpad has stopped working.  Windows is checking for a solution to the problem."  I haven't used it in a while, but last time I did all was well. 

[ghollister]

Hello Jillian,
Try opening Scratchpad by right-clicking on the program icon and selecting "Run As Administrator".

[Jillian Trish]

Greig,

Tried it.  Nada.  Same message.  We did have a new server installed a few months back, and I'm thinking that's when this problem began.  Any other ideas? 

[vivek]

Try moving the scratchpad xml file to another machine with ACT! installed on it and let us know if you are able to open it on that machine.

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/28123/kw/28123

Another thing that can sometimes cause Scrtachpad to error is a corrupt Windows Profile. Try creating a new Windows Profile and see if you are able to start Scratchpad.