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Scheduling Events Coming Back

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New Member
Posts: 16
Country: United States
Accepted Solution

Scheduling Events Coming Back

Got 2008 EX Premium; 3 Accounts; 2 people are Act Internet Syncing.

 

Acct 1 is Admin

Acct 2 is Admin

Acct 3 is Manager

 

Anytime Acct 1 creates a To-Do for Acct 3 to complete/work on. After a couple of days the exact same activity that was "Completed" by Acct 3 returns on the calendar as "Not Completed". Or when Acct 3 Clears the activity it is coming back a couple of days later on the Calendar.

 

Thank You

 

Randy

Randy Avenell
New Vision Computer Consulting
(559) 286-8225
New.VisionCC@Live.Com

Accepted Solutions
Solution
Accepted by topic author ravenell
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Scheduling Events Coming Back

If the activity was edited (not cleared) by a remote user after another user cleared it, and then that user syncs, the activity will come back.  This is because the first user was the last person to make a change to that record.  When two users make a change to the same record, then latest update will take precedence.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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Solution
Accepted by topic author ravenell
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Scheduling Events Coming Back

If the activity was edited (not cleared) by a remote user after another user cleared it, and then that user syncs, the activity will come back.  This is because the first user was the last person to make a change to that record.  When two users make a change to the same record, then latest update will take precedence.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.