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Scanning for Dups Error

Copper Contributor
Posts: 36
Country: USA

Scanning for Dups Error

I am scanning for duplicates and I am using company and city as my search but I keep getting an error that says "Error Retrieving Control Keys"

If I scan just by company it works but when I add something to it it does not. I am using act premium 2008.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Scanning for Dups Error

If you try running the duplicate scan with the Demo database (ACT10Demo), so you get the same error?

If you are in a multi-user environment with a shared database, does this happen on more than one machine?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 36
Country: USA

Re: Scanning for Dups Error

Yes it is a multiuser environment and it happens on all machines. Does not happen in demo database.