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Save as empty copy breaks custom activity types

Copper Contributor
Posts: 72
Country: United States

Save as empty copy breaks custom activity types

Kind of a rare one, but a potential problem nonetheless and simple to reproduce.  Create one or more custom activity types than save an empty copy of the database.  Now try to edit or use the custom types in the new empty copy.   You will find you can use them when scheduling activities but you clearing the activity won't create a history...

 

Scott Holmes

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Save as empty copy breaks custom activity types

Scott,

I'm trying to reproduce your issue, but I'm getting history created from custom activities in an empty copy.  These are the steps I took in ACT! 2011 SP1:

- created new database

- added a couple of contacts and 2 new activity types

- created empty copy of db

- opened empty copy > created activities with custom types

- cleared them and history was recorded

 

What version of ACT! are you running?

Was your database updated from a previous version of ACT!?

Greg Martin
Sage
Copper Contributor
Posts: 72
Country: United States

Re: Save as empty copy breaks custom activity types

You switched two steps.

 

1.  Create one or more custom activity types.

2. NOW save an empty copy

3. try to use or modify the custom type(s) in the newly made empty copy.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Save as empty copy breaks custom activity types

Hello Scott,
Just to clarify, are you using ACT! 2011 with the SP1 update applied? And did you encounter this issue only after applying the SP1 update?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 72
Country: United States

Re: Save as empty copy breaks custom activity types

No I have not updated to sp1 I"m using  13.0.401.0, Hot Fix 2. I take it you have been unable to reproduce even when you follow the steps in the correct order?