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Salutation field preferences no longer work? Act premium 2010 with SP1(HF1)

New Member
Posts: 15
Country: Canada

Salutation field preferences no longer work? Act premium 2010 with SP1(HF1)

Just after upgrading, I had a few users report this to me, and I have confirmed.

 

When typing in a name in the contact field, no matter what the Salutation preferences are set at, the salutation field is NOT populated with anything...

 

Has anyone else noticed this?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Salutation field preferences no longer work? Act premium 2010 with SP1(HF1)

After entering the contact data, click on the 'Save' icon - the Salutation field should then populate. 

 

Any action that causes the 'save' will have the same effect, such as clicking on the F5 (Refresh) key, going to a different contact record, or entering a Note/History/Activity.

Greg Martin
Sage
New Member
Posts: 15
Country: Canada

Re: Salutation field preferences no longer work? Act premium 2010 with SP1(HF1)

Yes this works, however, this is a changed behaviour since the service pack, is it not?  I am used to the salutation field populating automatically after entering a contact name (if more than two names after a first name, middle, surname dialog box), and then immediately clicking into ANY other field...

 

Was this broken before that it needed to change?

 

Again, just curious, as I am having a lot of user "comments" (not complaints, oh no!) about it... Smiley Happy

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Salutation field preferences no longer work? Act premium 2010 with SP1(HF1)

You are correct, this is a changed behavior.  It is a known issue and under investigation by our Development group.  Unfortunately there is no information available at this time as to when it will be corrected.  I'll update this post when I have information.
Greg Martin
Sage
New Member
Posts: 15
Country: Canada

Re: Salutation field preferences no longer work? Act premium 2010 with SP1(HF1)

Alright.  Will wait for any further news on this.

 

Thanks for your response!