09-03-2013 09:56 AM
The add-on file,from Tools>preferences>emial preferences, to integrate Outlook email and allow history to be added to a contact and to run a mail merge, will not work. The download takes 15 minutes, then when I try to run the .exe program it disappears and nothing happens.
What am I doing wrong? Others in my company are not having this problem. This is the last thing I need to fix to allow me to use all of the features built in to the program. I can write a singel email to a single contact, but mot a mail merge.
I am a long time user of Act, all have been local databases using the sync functions. This is my first use of over- the-web.
Thanks for any help.
09-09-2013 09:36 AM
It may be something missing in the system minimum requirements (Correct Windows Operating Systems - correct Internet browser - Right Office Version - UAC disabled - ETC)
which ACT! version? (In the user's Log-On screen - bottom - Version)
which operating system? (Windows Version)
which Internet browser?
09-10-2013 07:23 AM
Nope, the problem was malware riding on Internet Explorer(!). Got rid of that and Act works as it should. It was frustrating for a while. I have been an Act user since V2.0. Never had a "web-access" version until now.