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Sage Act! 2012 Premium Email Client problem

Copper Contributor
Posts: 150
Country: Belgium

Sage Act! 2012 Premium Email Client problem

We're posting to report some problems we've encountered using the Act e-mail client that comes with Sage Act.

 

1. E-mails that contain no body (no text, no nothing whatsoever) but do contain an attachment will not be attached properly in Act. When attaching these e-mails the attachment inside the e-mail will be gone. This has happened to us several times, in both Act 2011 and 2012 premium. It has happened to us with Invoices, that's something quite dangerous to miss.

 

2. We have some russian clients, when they send us mails with the cyrillic (KOI8-R) character encoding, they will arive propperly readable on the computer that receives the mail, but after attaching it with the Act E-Mail client, the content of the mail will pretty much be garbled and unreadable (when opening the mail again from Act on a different computer). Russian mails that arrive with the UTF-8 character encoding are fine.

 

3. Since as long as we've worked with Act, we've had the E-mail client crash on us. Oftentimes when you start Act, open a mail, we immediately get a message saying the e-mail client has stopped working. Closing it, and opening the mail again works in 99% of the cases, while this is a minor annoyance at best, it's far from professional when you have clients over and you're giving a presentation.

 

If this isn't the right place to post these problems, could someone please point us to the right place where we can get help with these problems.

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Sage Act! 2012 Premium Email Client problem

1. Does this happen every time you have a blank body? How about if you have the automatic sig added to the email?

2. Are you attaching the email or putting the body of the email in History? Is it always readable on the first machine?

3. If it's an option for you, I find using Outlook linked to ACT! as the client (not using the ACT! email system at all) is a more reliable system.
Copper Contributor
Posts: 150
Country: Belgium

Re: Sage Act! 2012 Premium Email Client problem


GLComputing wrote:
1. Does this happen every time you have a blank body? How about if you have the automatic sig added to the email?

2. Are you attaching the email or putting the body of the email in History? Is it always readable on the first machine?

3. If it's an option for you, I find using Outlook linked to ACT! as the client (not using the ACT! email system at all) is a more reliable system.

1. As far as we can see, it does. The automatic sig is not really an option seeing as this is about incoming mails. We can hardly ask our clients & suppliers to add a signature to their mails. It only seems to happen when the body is absolutely empty though, so when you save the .ima file and look at it in the text editor, even the headers/code for the body parts are missing. It just goes from the e-mail header to the attachment header. No body part in between. When we send a blank email with an attachment to ourselves, from outlook for example, outlook still creates an empty body inside the email. So in essence, the e-mails we're getting are malformed.

 

As said, opening the mail on the receivers computer(from the inbox) works, the attachment is displayed. However when that receiver attaches the email under history of the sender's record, the email will be without attachment.

 

2. We always attach the emails as full email files, including the attachment. Our users have not yet reported it being unreadable on the first machine (email receiver). The problem seems to be after those users attach the email in history. We've actually searched for this problem and dug up one old post mentioning the same problem, but the user got misunderstood and his question went unanswered.

 

3. Our company situation is .... complicated. Although switching to Outlook might be an option, to be honest, skimming through this forum ocasionally I see a lot of users experiencing problems with it. On quite a few of our PC's we've had to disable the Act office integration plug-ins, just because office was loading a lot slower (10 to 15 times slower) than with them disabled. Making Mail Merge templates with Word is quite an adventure, with the files becoming read-only suddenly while editting, and various other problems. So thus far our experience with Act's Office integration has been all but great, Not sure if we want to go for Outlook then...

 

More than that: Act Email Client is included in the product, it should work properly and get fixed (not remain buggy over many versions).

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Sage Act! 2012 Premium Email Client problem

1. Be interesting to know what clients the sender is using so I can test it. I don't think the post you linked is the same issue - he's talking about sending through Outlook.

2. Is it still (later and always) readable on the original machine? Could it possibly be machine specific?

3. Most problems with Outlook are with the sync - I don't recommend users use that function.
There was a speed issue with Outlook a few builds ago ... should be fine now
For mail merges, I usually recommend one of the addons- eMarketing, MergeMaster!, or MailChimp

I have always regarded the ACT! email client as a last resort for sending simple business emails ... not for sites where email communications are critical.
Copper Contributor
Posts: 150
Country: Belgium

Re: Sage Act! 2012 Premium Email Client problem

1) Well one of the clients seems to be using IBM Lotus, so that one might be the one.

 

The link i added was for issue 2, the cyrillic koi8-r issue, so I really do think he was talking about the same thing.

 

2) The original mail (opened from the inbox of the user that received it) stays readable. It's the mail that is attached under history that's unreadable, even on the original pc.

 

So email in user's act email message store db = readable

.ima file in database files attachments folder = unreadable.

 

Act seems to mangle it up while putting it in .ima format.

 

3) Well if we get desperate we might have to switch to outlook, but to be perfectly honest, Sage should fix the issues with the act email client.

 

To be even more brutally honest, sage should fix a lot of things with the core program aswell before they even think of adding new features and releasing a 2013 version.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Sage Act! 2012 Premium Email Client problem

Just wondering... what build of ACT! are you using?
Should be 14.1 + Hotfix 1 or 3 ... Check under Help | About
All users should be on same build

Here's a trick that might work (haven't tried this in a few years, so hope the format hasn't changed) - Copy one if the IMA files that doesn't work to a different name, then change the extension of the copy to html. You can then open it, headers intact.

Compare it to one that works ... it might show what's missing.

Also try one of the ones in Cyrillic

Depending on the results, we might think of a workaround .... or at least have the full detail to pass to Sage as a bug
Copper Contributor
Posts: 150
Country: Belgium

Re: Sage Act! 2012 Premium Email Client problem

 

Build is 14.0, HF2. We pretty much only do updates after rigorously testing them on our test network & server first. Updating from Act2010 to 2011 we lost some functionality (automatically attaching the full email as a history item). It was a bug in the 2011 version they didn't deem worthy to fix with a HF/SP so we had to wait till 2012 to get that fixed. We never heard the end of it from our users. Since then we only do updates after doing quite a lot of testing. With HF2 for SP1 pulled we were waiting for it to be re-released before going over to testing. So now that HF3 for SP1 is out we'll be updating soon.

 

Every client is on the same version though. 100% sure of that.

 

Opening the cyrillic (KOI8-R) mails in a browser pretty much does the same as opening them in a decent text editor like Notepad++. It shows them with perfectly readable russian. Firefox automatically detects the charset as KOI8-R.

 

Seems to be a problem with Act Email not detecting the correct charset from an ima file.

 

On the matter of the mails getting attached without the attachment within:

 

As said earlier the mails that are missing their attachment are missing the body headers.

 

------=_NextPart_0011b0d502035c07dc
Content-Type: text/plain; charset=iso-8859-1

------=_NextPart_0011b0d502035c07dc
Content-Type: text/html; charset=iso-8859-1

 

We automatically have all our incoming mails forwarded to a GMail account, if we forward them from there, and attach the copy that came from gmail, it attaches with attachment, it isn't missing the above mentioned headers though.