05-17-2011 02:09 PM
I'm new to this so sorry if I missed this answered somewhere else. I've search and found some like but not caused the same way.
I have a user running XP, ACT! Premium 2011 Web version and Outlook 2010. We ran the Outlook integration setup and successfully setup the addressbook. Everything seems to work, the addins tab has the ACT! entries and the history shows up in the web interface but everytime outlook is opened or an email in outlook is opened after opening outlook an error window titled ACT! Premium for Web comes up with the message.
Could not load the file or assembly "Act.Shared.Utilities, Version=18.104.22.168, Culture=neutral, PublicKeyToken=....' or one of it's dependencies. The system cannot find the file specified.
Please, I am a new hire IT admin and have inherited this system with no instruction or previous experience with ACT!. the error makes outlook basically unusable because you have to close the error window 3 times everytime any mail items are selected.
05-18-2011 06:21 AM
Welcome to the ACT! Online Community!
Here is an article with instructions for resolving this issue: KB Article 27686
05-18-2011 04:03 PM
So I made the changes listed in the kb article, uninstalled the the web integration, reinstalled and the error still comes up. I did a system restore to before the problem, restarted outlook with no error. Again ran the install from the Tools/preferences/email selection in ACT! Web (I'm assuming this downloads the new copy). The error window comes up again after the install.
I tried it on another users machine and it works with out the error coming up but it is running Outlook 2007 not 2010. Is there a step I am missing to make this work with Outlook 2010?