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Sage ACT Prem 2012 - Same email address used in multiple records

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Country: United_Kingdom

Sage ACT Prem 2012 - Same email address used in multiple records

I am trying to use the email settings in the program an record a history when the email has been sent. Issue on the database the same record could be in the system 20 times based on the way the system is set up. I have connected it to outlook and I know that the emails wont link back seperately and get recorded in the history but I thought that they would have  been stored if I sent the email from within a contact record.

Can any one shed some light on things to check?