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Sage ACT! 2012 Deleting Appointments

Astute Commentator
Posts: 17
Country: United States

Sage ACT! 2012 Deleting Appointments

I have a customer that upgraded to 2012 Premium this spring.  We are syncing his Outlook Calendar to ACT! for appointments.  It is set to leave the items on the Outlook calendar once the activity is cleared in ACT!  When he came in to the office yesterday, all of his appointments were gone from his ACT and Outlook Calendars.  Everything was deleted.  He is not syncing Outlook to a phone or anything else.  He was the last person in the office, and everything was there - and the first person in, with everything deleted.

 

Has anyone else seen this problem and do you have any idea how to stop it from happening again?

 

Christina Theobald

Certified ACT! Consultant

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Sage ACT! 2012 Deleting Appointments

I have seen this several times with the Outlook sync ... and seen quite a few posts on it also.

It's a bit too flaky for real world as far as I can see.

If people just need to sync to Outlook and not to a phone, I recommend 123 synchronizer ... tricky to setup, but far more reliable