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Sage ACT! 2011 Does Not Completely Exit - Windows 7 Pro

New Member
Posts: 1
Country: United States

Sage ACT! 2011 Does Not Completely Exit - Windows 7 Pro

I'm running ACT Premium Ver. 13.1.111.0, Hot Fix 5 under Windows 7 Pro and I am having an interesting problem.

 

Any time I close the program, the ActSage.exe process remains running in the task manager. At this point if I try to restart ACT, nothing will

happen.

 

I have to start task manager and end the process, and subsequently restart ACT.

 

If I run ACT as an administrator, the process exits just fine.

 

Database has been checked for errors and reindexed, so I don't think it is a data issue.

 

Any ideas? I apologize if this has been posted before.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Sage ACT! 2011 Does Not Completely Exit - Windows 7 Pro

Hello balfreyjohnston,
Welcome to the Sage ACT! User Community. This has been known to occur if you are using TeamViewer. Please see the following Knowledgebase article for more information:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2751...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.