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Running into 2 errors related to synchronizing.

New Member
Posts: 22
Country:

Running into 2 errors related to synchronizing.

Hey guys, hopefully someone can help me with these issues.

Every time i log onto the server that ACT is hosted on i am greeted with this error:

 

ACTgreenERROR.png


Despite this error, all of my people are able to sync, EXCEPT for one person.
I recently restored his remote database because his computer crashed.

The first day it was restored he had no issue syncing.  Now he sees this error:

jsmith.PNG


Anyone have any clue what i can do to fix these?

Silver Contributor
Posts: 1,813
Country: USA

Re: Running into 2 errors related to synchronizing.

Try making a new remote database instead of restoring the old one.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 22
Country:

Re: Running into 2 errors related to synchronizing

[ Edited ]

That is actually exactly what i did, my wording may not have been correct.  I created him a new remote database from the server and then i restored the new remote DB to his computer.  

My main concern is that it says he has 2 days to sync before database will expire.

[Edit: corrected subject line]

Silver Contributor
Posts: 1,813
Country: USA

Re: Running into 2 errors related to synchronizing

Still not sure what the problem might be. However the message regarding amount of time before the database expires should not be a huge concern. Even an expired database is not a disabled database. You should be able to still think at least one more time I database it's been expired. However a database that has not synchronized in a large amount of time, stands a greater likelihood of failing in the synchronization process.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 22
Country:

Re: Running into 2 errors related to synchronizing

[ Edited ]

The strange part to me is that right after we restored the new remote DB we ran a sync, it worked pefectly.
1 week later, no luck.

Nothing has changed on the system.  Really not sure what to do in this situation.

Silver Contributor
Posts: 1,813
Country: USA

Re: Running into 2 errors related to synchronizing

It seem strange that a brand new database is telling it is about to expire?  do i have that part right? are you sure you're on the new database and not the old one?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider