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Retrieving database from a c.d.

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Copper Contributor
Posts: 15
Country: USA
Accepted Solution

Retrieving database from a c.d.

I downloaded a database from a server to my desktop, then to c.d. I am trying to recover the database onto the same ACT! 2009 Premium, but on a different computer, from the cd. It keeps saying it cannot be accessed, I need to check my network connection or turn off firewall. I turned off my virus protection (Avast), turned off my firewall, allowed the exception for ACT on my firewall. Nothing works. Help?


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Solution
Accepted by topic author Ken75
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Retrieving database from a c.d.

The CD will usually mark the files as read-only.

 

If you still have access to the original, I'd suggest using this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1981...

It's the most reliable way to move the database

View solution in original post


All Replies
Nickel Super Contributor
Posts: 939
Country: USA

Re: Retrieving database from a c.d.

Did you create a backup of the database (by going to File > Backup in ACT!) to transfer to the second computer, or did you copy it?

Michael Matthews
Bridge Concepts, Inc.
Fort Worth, TX
www.bridgeconcepts.com
Copper Contributor
Posts: 15
Country: USA

Re: Retrieving database from a c.d.

I copied it onto disc.

 

Copper Contributor
Posts: 15
Country: USA

Re: Retrieving database from a c.d.

When I copied it to my desktop I was able to open it. But once I copied it to disc and tried to open it on another computer, it wont open.
Nickel Super Contributor
Posts: 939
Country: USA

Re: Retrieving database from a c.d.

Move those files from the disk to the computer.  Then, follow this ACT! Knowledge base article.  You'll probably want to start around step #14

Michael Matthews
Bridge Concepts, Inc.
Fort Worth, TX
www.bridgeconcepts.com
Copper Contributor
Posts: 15
Country: USA

Re: Retrieving database from a c.d.

I moved the files to my documents, then followed to the instructions. Wont open. I ran actdiag. It does not appear as a database.

Copper Contributor
Posts: 15
Country: USA

Re: Retrieving database from a c.d.

Any other suggestions?

 

Solution
Accepted by topic author Ken75
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Retrieving database from a c.d.

The CD will usually mark the files as read-only.

 

If you still have access to the original, I'd suggest using this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1981...

It's the most reliable way to move the database