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Restoring Add-in Items to Outlook Message Window

Bronze Elite Contributor
Posts: 2,611
Country: New_Zealand

Restoring Add-in Items to Outlook Message Window

The combination of Act! 20.1 Update 5 and Outlook 2016 does not support the toolbar commands in popped-out email message windows for the creation of contacts, attach to contact etc that are available to the Outlook Add-ins tab and the Quick Attach toolbar in Outlook's other views.

This is recognised in the defect item from last year: D-05711 - Addins missing from popped out email window in Outlook 

 

When is it planned to restore this functionality?   

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 1,372
Country: United_Kingdom

Re: Restoring Add-in Items to Outlook Message Window

Hi gleo - while you're correct that we have this as an open defect, it might be more correct to call it a feature request in this case. Office 2013 & 2016 have never had an Act! addins tab present in the popped out email pane.

Unfortunately, I don't have any information on when this defect is expected to be resolved.
Bronze Elite Contributor
Posts: 2,611
Country: New_Zealand

Re: Restoring Add-in Items to Outlook Message Window

Jon,

Here in the image is an Outlook 2016 create message window with the standard Outlook Add-ins tab (not an Act! addins tab) containing Act! custom functions for history recording, indicating it is possible. Earlier versions of Act! included Act! icons for contact creation, attach to Act! etc., so it is a case of was included but now isn't after an Act! upgrade. 

 

Add-ins Tab.png

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 1,372
Country: United_Kingdom

Re: Restoring Add-in Items to Outlook Message Window

It appears you are correct, do you know which version of Act! is running in the above scenario?

I'll make sure to feedback on our defect notes which indicate this affects all tested versions.
Bronze Elite Contributor
Posts: 2,611
Country: New_Zealand

Re: Restoring Add-in Items to Outlook Message Window

Hi Jon,

As mentioned, running Act! Premium 20.1 Update 5 (desktop). Thanks for your attention. 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog