05-10-2013 01:34 PM
Using Premium 2010. I have a live database that is missing about 6 months of data. Is there a way to do a restore from 1 month ago without losing all the data that has been entered for the last 10days- like a merge.
05-13-2013 01:01 PM
Welcome to the ACT! Community!
There is an option within ACT! for 'database to database' export. You can restore your back up to a different name (File > Restore > Restore As), open the restored copy, perform a lookup by Contact Activity (Lookup > Contact Activity > 'Changed'). You can then export the results from the Lookup to the live database (File > Export > 'database).
Article with instructions for performing export: KB Article 14010. You can skip the steps for creating a database. If the user names are the same, you can skip those steps as well.
Note: Always perform a backup of the database before mass changes (File > Back Up > Database). Back up the 'target' (live) database.