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Resource showing reserved when it is not.

New Member
Posts: 27
Country: USA

Resource showing reserved when it is not.

ACT! by Sage Premium for Workgroups 2007 (9.0) (ST Edition) Version 9.0.0.557

 

Windows XP SP3

 

I have a resource that is set as a location. I am trying to schedule it on a certain date and time and it shows as being busy in the availabilty tab and will not let me reserve it (says it has already been reserved).

 

I have gone through every calendar for every user in the system (active and inactive) and no one has any appointments on that day so there should be no activity associated with the Resource.

 

I am able to reserve the resource for time slots before and after what shows as already having been reserved.

 

Any ideas?

 

Thanks,

 

Dale

 

Moderator
Posts: 4,395
Country: USA

Re: Resource showing reserved when it is not.

Is it specific to that date and time? Try running database maintenance and fix known activity data issues from actdiag.

 

Database Rebuild and Repair Procedures

 

New Member
Posts: 27
Country: USA

Re: Resource showing reserved when it is not.

I have only experienced it with this one particular resource/time.

 

I ran all of the db maintenance and fixes but made no progress.