01-14-2013 11:39 AM
Hopefully everybody is having a great Monday!
Whenever our salespeople want to resend an email to a client, we click on the attachment in ACT, that brings up the email, then they click on Tools...herein lies the problem. The Resend this Message button is grayed out.
I know they could just forward the message and then eliminate the FWD: at the beggining but I was just curious as to why this was an issue. That button isn't grayed out in emails that weren't sent through ACT, just the ones that were sent through ACT.