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Report not counting accurately?

New Member
Posts: 3
Country: United States

Report not counting accurately?

I have ACT Premium 2010.   When I do a lookup of all records where I am Record Manager, the on-screen total is 797.  However, when I run any ACT report (phone list, etc.), the count on the report shows 734.  I have counted the number on the report and it does match the on-screen count of 797, but yet the amount printed on the report shows 734.

These are ACT generated reports and have been customized in any way.

Any thoughts or solutions?

THANKS!

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Report not counting accurately?

Many of the reports were directly converted from the standard reports in ACT! 6 and those record counts were know to be flawed. Many of the reports count on the contact field and will ignore any contact field that is blank. If you check you will find that the missing record all don't have an entry in the contact field.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: Report not counting accurately?

Thanks so much for your prompt reply!  I did check and you are exactly right - that is the amount that's missing.