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Repeated Event logs been created on a Terminal Server

Copper Contributor
Posts: 83
Country: NZ

Repeated Event logs been created on a Terminal Server

Event logs as follows are being generated every few seconds on the terminal server.  The site has a number of users using the TS for all functions including ACT!  They are experiencing various issues on the server and are concerned the event logs are an issue.  Can anyone tell me how to prevent the logs, or whether they should be of concern or not:

 

System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
   at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Int32 pos, Char invChar)
   at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
   at System.Xml.XmlTextReaderImpl.ParseText()
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XsdValidatingReader.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at Act.Outlook.Service.Shared.QueueManager.ProcessError(Exception se, QueueStruct processFile)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Repeated Event logs been created on a Terminal Server

For generic Terminal Services install questions, please read this ACT! Knowledge Base article - http://tinyurl.com/68qm4w

 

That event log is the Outlook integration. What version of Outlook are you using?

What version of ACT! (the full build from Help | About)?

 

With TS, I usually recommend logging into the actual server once as each user and setting up the email rather than doing it through a TS session.

New Member
Posts: 5
Country: New Zealand

Re: Repeated Event logs been created on a Terminal Server

Thanks Mike.  They are using ACT! Premium 10.0.1.199, & MS Office 2003.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Repeated Event logs been created on a Terminal Server

I would try updating to 10.03 - It does need to be installed for every user on a LAN or sync, but with TS, it would be one system

 

Do the install in Windows Selective Startup mode as per Knowledge Base Answer 14499 - always more reliable.