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Renaming User as Contact. Problem.

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Tuned Listener
Posts: 12
Country: United States
Accepted Solution

Renaming User as Contact. Problem.

I am running Remium 2006 Version 8.

 

I have a computer that I use as a sever with the main DB.. and i have many computers that use remote databases that sync with the main one on a semi-daily basis.

 

I am finding that a glitch is causing the usernames and record creators field to change names when a new contact is added.  As soon as a new contact is created, the Record manager and username are changed to the name of the contact that was created.  

 

This is very odd and i don't know how to fix this.

 

Please help. 


Accepted Solutions
Solution
Accepted by topic author cmpolito
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 233
Country: USA

Re: Renaming User as Contact. Problem.

How are you adding new contacts? It almost sounds like your writing over the my record.

 

Go to lookup my record, if you do this and its one of your customers name's then you have overwritten the my record, you will need to change this back to the person you are logged into the database as.

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005

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All Replies
Copper Elite Contributor
Posts: 127
Country: Australia

Re: Renaming User as Contact. Problem.

Have you run the Tools, Database Maintenance, Check and Repair against the database?

 

Have you also used the ACTDIAG utility on the database?

Regards
Neil Gilford
ACT! Certified Consultant
Gilford Computer Solutions
neil@gilford.com.au
Solution
Accepted by topic author cmpolito
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 233
Country: USA

Re: Renaming User as Contact. Problem.

How are you adding new contacts? It almost sounds like your writing over the my record.

 

Go to lookup my record, if you do this and its one of your customers name's then you have overwritten the my record, you will need to change this back to the person you are logged into the database as.

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
Tuned Listener
Posts: 12
Country: United States

Re: Renaming User as Contact. Problem.

Thanks, That was the fix.  The end users were renaming their "my contact"