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Remove old activities removes all activities

Copper Elite Contributor
Posts: 105
Country: New Zealand

Remove old activities removes all activities

[ Edited ]

In an attempt to tidy up my ACT! 2012 premier database I deleted activities more than 14 days old. This deleted all activities past, present and future. I have since restored them from a backup. I tried again on a different remote database with the same result.

 

What have I done wrong?

 

Thanks

Stephen Buckland
stephenbuckland@gmail.com
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Remove old activities removes all activities

[ Edited ]

Hello Stephen,
What was the method you used to delete these activities? Please list your steps.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Elite Contributor
Posts: 105
Country: New Zealand

Re: Remove old activities removes all activities

Hi Greig,

Here's the process

Tools>Remove Old Data

Check "Cleared activities older than 14 days"

OK

Message says "may take a long time etc "old data to remove: cleared activities 354"

YES

"purge complete message". Would you like to reindex the database?

YES

Result: There are no activities in the tasks list or calendar for any of the users.

 

(restore backup)

 

Any ideas why?

Stephen Buckland
stephenbuckland@gmail.com