Remote databases not updating.

[phildamb]

We have one server with mulitple users connecting to it using remote databases. All of a sudden two users are no longer picking up changes or passing changes back to the server. According to the sync logs the syncronisations are successfull but the changes do not appear on the server made by the remote databases and changes made on the server do not appear on the remote database.

Can anyone point me in the direction of what I can look for given that the sync logs show all is ok!

Thanks.

[CherieButtsworth]

Hi there,

What version of ACT are you using?

Have you noticed if this is all changes? Or only changes made to certain fields? ie. Company name changed, but not reflected after sync. However notes and history items seem to update?

[phildamb]

Hi,

This is ACT 2014 (V16)  It doesnt appear to be all changes but mostly contacts an opportunities...sometimes history seems to update ok. The sync logs show everything as working but the changes dont appear in either direction for this user...

[dshaw111]

Hi Phil,

This possibly a known bug with v16 which is being addressed soon we hope.

If you set the new Auto Company Create to create Companies for Contacts with 1 or more Contacts then this is your problem.

Please feel free to contact us for more info.

[phildamb]

Thanks David,

I cant seem to find that option anywhere at the moment...

[Skeith]

Hello Phil,

To find the automatic company creation feature go to:

Tools > Preferences > Admin (Tab) > Company Preferences > Set the Company Creation to 0

[phildamb]

Thanks Sam,

Company creation was already set to 10 is that ok?

[Jared Dalrymple]

Hi Phil,

that setting means that it will wait for 10 contact records with the same company name before it creates a Company Record automatically.

To correct your Sync issue, for the time being at least, you will need to turn off autocreate companies.

Hope this helps