11-24-2010 08:16 AM
If they do, the changes are not accessible to users on the main database. If a remote user modifies a document, the filename is changed during synchronization and the new filename is not accessible from the contact record on the main database. Opening the file under the documents tab on the main database brings up the original file (not the modified file)
Am I the only one that thinks this is a problem?
If a remote database user can't modify a file attachment and trust that the modified file will show up on the main database, this seriously limits the functionality of the remote database.
Service Pack 1 for 2011 Premium was supposed to fix this (or so I was told by ACC support) but it doesn't (I just tested it).
I'm now implementing a program to synchronize attachments separately from the native ACT sync using a 3rd party app. This is no small undertaking but necessary. At least our attachment directory will have subdirectory capability, but I'm not looking forward to training 30 users on the new attachment practice.