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Remote database access denied

New Member
Posts: 1
Country: USA

Remote database access denied

Recently upgraded to Premium 2011.  Sharing in a small workgroup is functioning fine.  Created a sync set with one user listed to access remote, selected from the available list.  Remote database created without trouble.  Unpacked and restored on the remote computer with no error.  When trying to login we get the "Could not authenticate user.  Verify the user and password, and try again." error.


Created a second remote database with all of the users allowed.  Same error occurs.


I've been back over the instructions several times - am I missing something?



Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Remote database access denied

Hello Mbobo,

Welcome to the ACT! Online Community!


2 things:

- Were you able to sign onto the remote with your Admin username?

- If this was a new username in ACT!, did you open the main database with that username before creating the remote?  To set it to 'Active'.

Greg Martin