Community
Showing results for 
Search instead for 
Do you mean 
Reply

Relate Contact Window Not Opening Fully

New Member
Posts: 1
Country: United States

Relate Contact Window Not Opening Fully

On one of our user's machines, the Relate Contact Window does not open all of the way.  He is able to open the window, select the contact, and define the two relationships.  However, the details area as well as the Show Details, OK and Cancel buttons do not appear at all hence not allowing him to save the relationship.

We have tried to move the window, open the window larger, but it will only open further on the width, not on the height.

 

Any suggestions?

Copper Contributor
Posts: 123
Country: Canada

Re: Relate Contact Window Not Opening Fully

I'm having this same problem on a few different machines.

Running windows 7 pro and Sage Act Premium 2012.

Hoping to not have to reinstall the program but that is likely what I will have to do.

Copper Contributor
Posts: 123
Country: Canada

Re: Relate Contact Window Not Opening Fully

I figured out the problem I was having.

A few of the users had set their Windows font size to larger than the Default size.

Not sure if this is true for later versions of ACT but for version 2012 this seems to be the case.

The work around is to use the keyboard shortcut Alt + O for the OK button and Esc to cancel.