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Recurring Mail Merge issues

Copper Contributor
Posts: 105
Country: United States

Recurring Mail Merge issues

I'm never able to send a Mail Merge on the first attempt.  Usually the second attempt to run a Mail Merge works.  If it doesn't, I restart ACT, run the same query, and then the Mail Merge usually works on the second attempt.  Also, I use the third option to create a list of contacts with blank emails.  Always, the first contact at the top of that list does have an email address, the other contacts on the list do not have an email address.  help?

 

Fritz

Act! Premium Version 20.1.120.0, Update 5

Administrator
Posts: 1,312
Country: United_Kingdom

Re: Recurring Mail Merge issues

Are you getting an error message when the mail merge fails the first time?

What happens if you have Word already open before trying to mail merge? Does word have any pop-up dialogs that need to be handled - maybe an AV warning, or an unsaved system file?

Copper Contributor
Posts: 105
Country: United States

Re: Recurring Mail Merge issues

No error message.  The pop-up box for the mail merge briefly appears. It is obvious the mail merge didn't happen.  All good with Word doc. I use Nortons for AV. No warning from them.  Mail merge does work, just not on the first attempt

Employee
Posts: 214
Country: USA

Re: Recurring Mail Merge issues

Maybe an Office repair

  1. Click Start, and then click Control Panel.
  2. Double-click Programs and Features.
  3. Click MicrosoftOffice 365, and then click Change.
  4. Select Quick Repair, and then click Repair. You may have to restart your computer after the repair process is complete.