06-08-2010 04:15 AM
My understanding is that email will attach if the email address is in any email fields on the contact record.
However, history is not recorded if the email address is on a secondary contact record.
But I have unattached messages in the email progress dialog that are using the email address in an email field that is not the default.
Why would this be? ACT! 2010/Win 7/Outlook 2007.
06-09-2010 07:13 AM
You are correct, the Outlook integration will scan the e-mail fields to look for matches - but does not include the Secondary Contact email fields.
For the messages that are not attaching:
- on the progress screen (not attached tab), there will be a reason given in the Status column. What is the reason shown?
- if the email address is not in the default email field, have you checked your 'other' email field(s) to ensure they are defined as 'E-Mail'? This will be found under the Tools > Define Fields option.
- have you re-tried attaching any of the 'not attached' messages? (highlight line and click on 'Retry Attach')