Community
Showing results for 
Search instead for 
Do you mean 
Reply

Record detail greyed out, no data

Highlighted
Tuned Listener
Posts: 62
Country: United_Kingdom

Record detail greyed out, no data

I must have done something myself because my colleague is using Act! atm with no issues, but for me the data area to right is just blank.

 

Please see attachment. 

 

I can search for a contact, it doesn't display details.

 

I can select a contact from tasks, it doesn't display details.

 

List view works after a fashion, but details view just gives me this grey screen.

 

Halp!! ??

 

Win10, Act! (Web) Version: 22.1.212.0, Update 1 

 

 

Highlighted
Bronze Contributor
Posts: 1,367
Country: USA

Re: Record detail greyed out, no data

Does this fail on another browser? Try clearing the cache on your browser.

Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

Follow us on:


Visit our Popular ACT Wizards Page Wizards Here!

Highlighted
Tuned Listener
Posts: 62
Country: United_Kingdom

Re: Record detail greyed out, no data

Hi Pregen 

 

Thanks for coming back to me. I hadn't thought to try other browsers. 

 

So the browser it fails in is Google Chrome Version 83.0.4103.97 (Official Build) (64-bit)

 

I just tried Microsoft Edge 44.18362.449.0 Microsoft EdgeHTML 18.18362 C 2019 

 

And it seems to work in Edge. 

 

There was a reason I moved from Edge to Chrome before with Act! there was an issue, I can't remember what, but there was an issue. 

Highlighted
Tuned Listener
Posts: 62
Country: United_Kingdom

Re: Record detail greyed out, no data

Just to add Patricia, I did just try clearing my cache in Chrome and now Act! seems to work again there, which is interesting.

 

Anyhow I do more work in Chrome than Edge at the moment so better that it works in Chrome.

 

Thank you again for your assistance.