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Record Manager name does not match ACT! user

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Copper Super Contributor
Posts: 60
Country: USA

Re: Record Manager name does not match ACT! user

When I sign in as orie - the record to show as my rny record is Orie which is correct. The email is correcit in my record the email is correct and the record manager shows orie as well. This only happens when Orie sends an email it attaches to history as another user. When she adds a activity to history it shows correctly. This just started happening.
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Bronze Elite Contributor
Posts: 1,779
Country: United_Kingdom

Re: Record Manager name does not match ACT! user

Hi Shari,

 

What email address has Orie got in her 'my record'?


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
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Solution
Accepted by Gary W (Administrator)
‎11-04-2015 04:12 AM
Administrator
Posts: 4,041
Country: United_Kingdom

Re: Record Manager name does not match ACT! user

The setting for recorded emails is saved on a per-PC basis.
Check Tools > Preferences > Email & Outlook Sync > Email System Settings, click next and you should see your machine name, click edit and check the username in the settings dialog is the correct one (Orie).

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Copper Super Contributor
Posts: 60
Country: USA

Re: Record Manager name does not match ACT! user

orie@sfadvance.com

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Copper Super Contributor
Posts: 60
Country: USA

Re: Record Manager name does not match ACT! user

That was it!   Thank you so very much!