I need a little help I upgraded the OS on my computer. Howeve, I cannot get ACT! to work...I manually started the service but still the DB will not come up.
What version of the ACT! program? No version of the ACT! program is fully checked on Windows 8. ACT! 2013 is in the process of being checked and SP1 will make ACT! 2013 fully compatable with Windows 8.
I have ACT 2011 Pro working on Windows 8 but cannot seem to open one of my 4 databases now. It keeps asking me for a password. I never assigned a password. Help ! What do I do. ? Sage says there is a cost to retrieve a password but I never assigned one? Do I use save as, export or back up to move that database to my new laptop with Win 8 ? I don't want to invest in act! 2013 if I can't get this 4th database to open
Yes, I've tried leaving it blank and even trying to enter in a normal password I use for other things, on the off chance that I had put in a password. I am reluctant to buy ACT! 2013 if I can't even open that database. I have been an ACT! user since the DOS version in 1990
If you did not enter a password previously to open the database, I would believe that the user name is the issue. Try variations of your name (first last, firstlast, firstinitial lastname, etc.) while leaving the password blank.
If you can remember how the 'My Record' displayed your name, it is most likely the format of your user name.
The same exact thing has happened to me after installing Windows 8 yesterday. Prior to installing Windows 8 I asked tech support if it was compatible to ACT 2013 and was told it is. I now cannott open my database that I use every day and it is asking for a password I know never existed. I am very frustrated and now ACT wants to charge me a ridiculous amount of money to provide support. $99.00 for one incident!
Have you tried the following: - Leave password field blank - Verify the correct database is attempting to open (at top of Log on window) - Tried variations of your name (how is your 'My Record' formatted)
