12-30-2011 07:53 AM
For Jeff and Gillian,
Do the preferences ever stick? For example, can you set them > close the database > reopen the database and the settings remain? Then they are reset overnight or in a few days?
What are the DPI settings for the monitors? If they are not the default, set them to default > rebuild the Preference files > test the settings. Note: The DPI setting can also affect the Forward/Back buttons.
Are you opening multiple databases? Going from one database to another can reset the preferences. If multiple databases are involved, try using the File > Close option (to close the current database), then use File > select from recent databases list. This will give the ACT! program a chance to write the preferences before opening the next database.
12-30-2011 09:13 AM
No, my Preferences have never stuck. Once when the Preferences file was rebuilt (by my ACT Consultant) they stuck when I opened ACT. The very next morning when I opened ACT my Preferences were gone again. (Once of things I always do is to Close, then Exit.) I've set my DPI to Normal.
I'm going to try to rebuild my Preferences file (again!) ...but I have a couple of questions. Per the instructions in this article http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=147... for Manually rebuilding the Preferences file:
I'm really at loss as to how to proceed. I'm sure that many of the problems I'm experiencing are caused by a corrupt Preferences file (there have been problems since day 1).
Thanks for any ideas you might have...
12-30-2011 09:58 AM
1. Since your database is not local to your computer, it will not show in the ActDiag utility. You can skip that step (#4) and continue with the remainder of the steps.
2. Make sure ACT! or one of the the ACT! services does not have the folder locked by: 1. Close ACT!; 2. Open the Windows Task Manager (Ctrl+Alt+Del > select Task Manager), on Process tab > End Process on all ACT.* processes. If you still get the Access Denied message, that may be a clue as to the cause of your issue.
01-11-2012 03:55 PM
Okay, I have now tried to rebuild my Preferences file for the millionth time & it still fails! Please understand that this has been a problem since DAY 1 & my frustration level is growing exponentially! I am unable to focus on other ACT issues because of the problems associated with the Preferences file! I am NOT A HAPPY CAMPER!
Here are the steps I have followed:
1. Made a Back-up of the Database
2. Closed all ACT.* services in Task Manager
3. Following instructions in previously referenced KB article, ran %appdata%
4. Found APPLICATION DATA folder
5. Opened ACT folder
6. (Instructions are incomplete here, as I am on ACT 2012 Premium), I see Act Data folder
7. (Instructions are again unclear as it states "Right-click on these folders" & there is only 1 folder)
8. I rename Act Data folder to Act DataOLD and get msg "Access Denied".
9. As I stated in my previous post, I have checked my Admin rights & all is well.
Most of the issues I've reported since DAY 1 are due to this problem! Now today I can't open the Design Layout.
I cannot emphasize enough the importance of resolving this issue. WE ARE INSTALLING NEW COMPUTERS this weekend for some of the users & I MUST BE FUNCTION WITH ACT!!!!!
01-16-2012 05:03 AM
I would suggest you might try the following
Close all apps
In the windows explorer window type %appdata%
Rename the ACT folder to ACTold
Restart ACT and redo your preferences
Close ACT and wait 2 minutes before you reopen
Let me know how it goes
01-16-2012 05:05 AM
Kevin over the past couple of weeks I have had at least 10 clients report this problem so there must be a link somewhere just not able to put my finger on the exact cause.
01-16-2012 08:57 AM
I've tried that. When I try to rename the folder I get the message:
Cannot rename ACT Data: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use.
I've checked & have rights (see previous post)...and I have ended all ACT services in the Task Manager.
Thanks for any ideas!
01-19-2012 08:24 AM
Try updating the Security settings on the folder: right click on the folder > select Properties > select Security tab > Add 'Everyone' with 'Full Control' > attempt to rename.
01-20-2012 07:30 AM
I added "Everyone" with Full Control. Same issue. I've also tried it when logged on as the Administrator. Same issue. Has anyone actually tried to do with ACT Premium 2012? I have problems surrounding the Preferences not sticking on a daily basis! It seems such a minor thing, but IT IS A PROBLEM! Is this ever going to get fixed???????