Community
Showing results for 
Search instead for 
Do you mean 
Reply

Rash of Preferences file corruptions

Bronze Contributor
Posts: 930
Country: USA

Rash of Preferences file corruptions

Have had too many issues across clients and several recent versions of ACT! with various ACT! error messages like "Resolution of the dependency" where, among the KB suggested fixes has been to delete/rebuild preferences.  In at least one case, user remembers that they forgot to close ACT! overnight and the laptop went to sleep - anyone else want to weigh in on the possible connection of leaving ACT! running overnight and corrupted preferences file(s) ?

Signature
Copper Contributor
Posts: 150
Country: Belgium

Re: Rash of Preferences file corruptions

We've also had quite a few users have their settings file go corrupt, however in none of these cases the computer was left on overnight.

 

In our case it seems to have something to do with the default Act E-Mail client crashing. (This happens quite often, and has been so since Sage Act 2009, maybe even before, and still happens in Sage Act 2012). It doesn't corrupt at every crash, but every once so often it happens. Act E-mail crashes, won't open again, after restarting Act completely, they find themselves with the default settings again, and ofcourse a clean mailbox, seeing as Act links your local mailbox to a (seemingly random generated ID) in your settings file and not to the user logging in.

 

Ofcourse diving into the database we can get these e-mails back by changing the store/folder id but It is annoying.

 

Went off-track there a bit, but the short point is: We're experiencing corrupt setting files too, about one every 2 weeks, but they seem to happen randomly when the default Act E-Mail Client Crashes, and not when PC's are left on overnight (which rarely happens here).

Bronze Contributor
Posts: 930
Country: USA

Re: Rash of Preferences file corruptions

I'm sorry to hear you're still using the antiquated ACT! E-mail client - (will resist temptation to make snarky comment about not knowing Sage updated it from DOS to Windows).

 

I've moved to Gmail, tossed Outlook, downloaded the free button from http://bit.ly/rLVXc1 that puts a GMail button next to the primary e-mail address field and don't care if my e-mails don't attach to contacts anymore - it broke half the time, anyway.

 

Kevin

Signature
Copper Contributor
Posts: 150
Country: Belgium

Re: Rash of Preferences file corruptions

You'd think they fix it, and every year with every version we hope they do, but we're talking about sage here....

 

We have a pretty strange e-mail policy here. All clients are only allowed to send mails, received mails are downloaded on one PC and then attached to the various records they're intended for by someone. It has it's benefits and it's negative points.

Bronze Contributor
Posts: 930
Country: USA

Re: Rash of Preferences file corruptions

Wow, that's an interesting way of handling email.  Thanks for sharing.

Signature
Copper Contributor
Posts: 126
Country: USA

Re: Rash of Preferences file corruptions

Does anyone have a resolution for this problem?  We are having problems with the Preferences file  becoming corrupted.  The Preferences on my computer DO NOT stick, no matter how many times you rebuild the file.   

 

Is there a resolution out there?  This is a real problem for us.

Silver Elite Contributor
Posts: 3,351
Country: United_Kingdom

Re: Rash of Preferences file corruptions

No solution to offer, but I've got a client complaining of this as well. Running ACT2012 Premium on Windows 7, they have to reconfigure the Outlook (2010) integration if a PC goes into standby.

 

I'm seeing the same thing myself when I shut down a PC into sleep mode. In addition general preferences are not always sticking (column order in tables, for example).

 

Problem is it seems intermittant.

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Rash of Preferences file corruptions

For Preferences 'not sticking' on a Windows 7 machine, be sure you are running ACT! 'as administrator'. To do this: right click on ACT! icon > select Properties > select Compatibility tab > enable 'run as administrator' (at bottom of tab). Double click on icon to open > change Prefs > close ACT! > reopen to test.

If the change doesn't stick, what is the option you are changing that is not sticking?

I don't believe this would help sleep mode issues.
Greg Martin
Sage
Copper Contributor
Posts: 126
Country: USA

Re: Rash of Preferences file corruptions

Greg,

In my case we are running XP, not Windows 7.  The Preferences that are not sticking are:

  • Display country code in phone fields
  • Email Preferences for Record History...all of 'em
  • Startup Database
  • Startup view

and finally, although I don't know how this is connected to the Preferences but believe it is, the BACK and FORWARD icons are always greyed out and don't work (except one day when the Preferences file was rebuilt). 

Silver Elite Contributor
Posts: 3,351
Country: United_Kingdom

Re: Rash of Preferences file corruptions

Greig

 

Running as Administrator and in XP compatibility mode. UAC off. All firewall exceptions added.

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk