12-01-2011 05:25 AM
Have had too many issues across clients and several recent versions of ACT! with various ACT! error messages like "Resolution of the dependency" where, among the KB suggested fixes has been to delete/rebuild preferences. In at least one case, user remembers that they forgot to close ACT! overnight and the laptop went to sleep - anyone else want to weigh in on the possible connection of leaving ACT! running overnight and corrupted preferences file(s) ?
12-01-2011 07:00 AM
We've also had quite a few users have their settings file go corrupt, however in none of these cases the computer was left on overnight.
In our case it seems to have something to do with the default Act E-Mail client crashing. (This happens quite often, and has been so since Sage Act 2009, maybe even before, and still happens in Sage Act 2012). It doesn't corrupt at every crash, but every once so often it happens. Act E-mail crashes, won't open again, after restarting Act completely, they find themselves with the default settings again, and ofcourse a clean mailbox, seeing as Act links your local mailbox to a (seemingly random generated ID) in your settings file and not to the user logging in.
Ofcourse diving into the database we can get these e-mails back by changing the store/folder id but It is annoying.
Went off-track there a bit, but the short point is: We're experiencing corrupt setting files too, about one every 2 weeks, but they seem to happen randomly when the default Act E-Mail Client Crashes, and not when PC's are left on overnight (which rarely happens here).
12-01-2011 07:05 AM
I'm sorry to hear you're still using the antiquated ACT! E-mail client - (will resist temptation to make snarky comment about not knowing Sage updated it from DOS to Windows).
I've moved to Gmail, tossed Outlook, downloaded the free button from http://bit.ly/rLVXc1 that puts a GMail button next to the primary e-mail address field and don't care if my e-mails don't attach to contacts anymore - it broke half the time, anyway.
12-01-2011 07:53 AM
You'd think they fix it, and every year with every version we hope they do, but we're talking about sage here....
We have a pretty strange e-mail policy here. All clients are only allowed to send mails, received mails are downloaded on one PC and then attached to the various records they're intended for by someone. It has it's benefits and it's negative points.
12-16-2011 07:16 AM
Does anyone have a resolution for this problem? We are having problems with the Preferences file becoming corrupted. The Preferences on my computer DO NOT stick, no matter how many times you rebuild the file.
Is there a resolution out there? This is a real problem for us.
12-16-2011 08:18 AM
No solution to offer, but I've got a client complaining of this as well. Running ACT2012 Premium on Windows 7, they have to reconfigure the Outlook (2010) integration if a PC goes into standby.
I'm seeing the same thing myself when I shut down a PC into sleep mode. In addition general preferences are not always sticking (column order in tables, for example).
Problem is it seems intermittant.
12-16-2011 10:23 AM
12-16-2011 02:58 PM
In my case we are running XP, not Windows 7. The Preferences that are not sticking are:
and finally, although I don't know how this is connected to the Preferences but believe it is, the BACK and FORWARD icons are always greyed out and don't work (except one day when the Preferences file was rebuilt).
12-17-2011 04:10 AM