03-06-2012 05:54 AM
Our Quote.adt template file is automatically renaming itself. At random times (think it might be when someone syncs) the quote template file is renamed to 'quote' followed by the date and time of the sync.
Example: Quote 2012-03-05 11-30-37.adt
I have read that this was an issue in the previous versions of ACT but we are running Sage ACT! Premium 2011 Version 13.0.401.0.
03-12-2012 01:36 PM
There is a service pack and then subsequent Hot Fixes on top of the SP1 for ACT! 2011 - which you do not have on your system.
Pretty sure the issue you mention remained up until late in the 2011 cycle...
I would go to the knowledge base and see about applying the latest updates to your system.