02-02-2016 10:00 AM
I seem to be having an issue where when I select an email to "Quick Attach" to a contact record in my database, it sits in the pending/progress tab and never gets processed. However, if I manually open that email in the Act Integration tool and select the contact I want to attach to, it then works.
This only happens when I'm trying to attach an email after the fact. If I send an email normally by clicking the contact record's email address, it does successfully add the email to the history.
02-04-2016 02:38 AM
Just so I can understand -
If ACT is attaching normally why do you then need to do this after the send as well. Is it because these emails did not attach?
Is it emails sent from inside ACT attach but those sent Via Outlook don't?
Are you 100% sure that the email address in ACT and the Outlook email address match?
Sorry to ask so many questions but trying to look for where this is failing.
02-04-2016 07:48 AM
02-16-2016 09:44 AM
02-17-2016 07:07 AM
02-17-2016 07:17 AM
02-17-2016 07:38 PM
After much trouble shooting, I found the reason why some emails weren't quick attaching. It seems any emails in the SENT folder will not quick attach. I presume this is because the quick attach settings in the add-in options specify to only record the email to the FROM email address. Since the email is in the sent folder, it is not able to match the FROM email address since i was the one that sent the email?
Either way, that's the only time quick attaching emails will not work, at least that's been my experience after several hours of testing.
02-18-2016 02:25 AM