04-13-2011 11:58 AM
When I try to Quick Attach an e-mail from my Outlook to ACT!, I get the following error:
Object Reference not set to an instance of an object.
I have been successfully using Quick Attach, and then it just stopped working and I got this error.
I have deleted an reattached the addressbook and I have restarted both ACT! and Outlook.
Any ideas on what to do next to solve this problem?
04-15-2011 01:19 PM
What version of ACT! and Outlook are you running?
Do your emails sent from ACT! and Outlook still record to history?
It could be a 'problem' email stuck in the history queue folder. Here is an article with steps for accessing the History Queue folder, remove all of the items listed in the folder: KB Article 19948 (see section: History Queue Folder)
You can also try recreating your ACT! Preference files. Here is an article with instructions: KB Article 14770 (use the section: Alternate Method: Manually Rebuilding Preferences)
04-15-2011 01:33 PM
Thank you for your response.
I just talked with the user and she said that it auto-corrected itself after she restarted her computer and is working now.
But if it happens again, I will have a place to start.