Community
Showing results for 
Search instead for 
Do you mean 
Reply

Question: linking contacts to companies (Act v16 premium web)

Accepted Solution Solved
Copper Contributor
Posts: 22
Country: Hong_Kong
Accepted Solution

Question: linking contacts to companies (Act v16 premium web)

I've just noticed something unusual. I've imported a number of contacts successfully, and I'm editing those contacts so I can link them properly to a company record. On the server where I have act installed, I can click the lookup button next to the company name in the contact record.

(notice the area circled in red)

screen1.png

 

 

However, when I go to the other two computers where the act client is installed and edit the record, I see this:

 

screen2.png

 

The lookup buttons are not available.

 

Does anyone know why this is?  Is there something wrong with my client setup, or is the lookup only available on the server installation?

 

The user in all three cases is an adminstrator level user on the database.

 

Any help or pointers would be appreciated.

 

- Paul


Accepted Solutions
Solution
Accepted by topic author pdwalker
‎09-25-2015 03:20 AM
Nickel Super Contributor
Posts: 2,494
Country: USA

Re: Question: linking contacts to companies (Act v16 premium web)

It looks like you are using large fonts and Act! will not work correctly using large fonts.  You can go to the Control Panel/Display and change the font size to normal (meaning tiny on large monitors). 

Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)

View solution in original post


All Replies
Solution
Accepted by topic author pdwalker
‎09-25-2015 03:20 AM
Nickel Super Contributor
Posts: 2,494
Country: USA

Re: Question: linking contacts to companies (Act v16 premium web)

It looks like you are using large fonts and Act! will not work correctly using large fonts.  You can go to the Control Panel/Display and change the font size to normal (meaning tiny on large monitors). 

Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)
Copper Contributor
Posts: 22
Country: Hong_Kong

Re: Question: linking contacts to companies (Act v16 premium web)

My first reaction was "that can't possibly be the reason", but then I remembered that's exactly how those two computers are configured.

 

Thank's Brenda, I'll try that in the morning and report back.

Copper Contributor
Posts: 22
Country: Hong_Kong

Re: Question: linking contacts to companies (Act v16 premium web)

Sorry for the delay in getting back.

Yes, that was exactly the problem.

Time for a feature request.