07-31-2012 12:38 PM
We have a guy working in a different state.
We (me and our ACC) could not get Web-sync working, so to get our new guy up and running temporarily i did a backup of our database, and sent him the file to do a restore as on his end,
Before i backed up the database i did NOT add him in as a new user, and now the option to add a new user is greyed out on his end.
Did i need to add him as a user before i backed it up?
08-02-2012 07:07 AM
When the database is restored, it is a complete database - assuming the co-worker is signing in with your credentials, they would have all the same options available.
It may be that they have Windows Vista or Windows 7 and need to run the program 'as administrator'; to do this:
- close ACT!
- right click on ACT! icon
- select 'run as administrator'
- check 'Manage Users' option